Return Policy

Last Updated: 3/15/2026

Thank you for supporting the Broken Arrow Swag Shop. Because many items sold through the Store are custom produced or made in limited runs, our return policy is designed to ensure fairness while maintaining efficient production and fulfillment.

Please review the policy below before placing your order.

1. All Sales Are Final

Due to the custom and limited nature of school merchandise, all sales are generally final.

We are unable to accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Ordering the wrong item

  • Items that have already been worn or washed

Please carefully review product descriptions, sizing charts, and order details before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect (wrong item or size sent)

Please contact us within 7 days of receiving your order.

When contacting support, please include:

  • Your order number

  • A description of the issue

  • Photos of the item showing the problem

Once the issue is verified, we may offer:

  • A replacement item

  • A refund

  • Store credit

Replacement items will be shipped at no additional cost when the error is confirmed.

3. Order Changes and Cancellations

Because many spirit wear stores operate on production windows or batch printing, orders often move quickly into production.

For this reason:

  • Orders cannot be modified or canceled once production begins

  • Requests must be submitted as soon as possible after placing the order

We will do our best to accommodate requests if production has not started.

4. Sizing Responsibility

Sizing charts are provided when available to help customers choose the correct fit.

Customers are responsible for selecting the correct size when placing an order.

Because items are often produced specifically for each order, we cannot exchange items due to sizing issues.

5. Missing Orders

If you believe your order is missing, please contact customer support within 10 days of the expected delivery date.

We will investigate the issue and work with the shipping provider or school distribution process to resolve the matter.

6. School Pickup Orders

Some orders may be delivered through school distribution or designated pickup events.

Once orders are delivered to the school or designated pickup location, the Store operator is not responsible for items that are lost or misplaced after distribution.

Customers should check orders promptly upon receiving them.

7. Contact Customer Support

If you have questions or need assistance with an order, please contact:

VARIABLE
Email: orders@variable.marketing

Please include your order number in all communications to help us resolve your request as quickly as possible.