Frequently Asked Questions (FAQ)

  • Orders are typically processed and produced within 7–14 business days, depending on the production schedule for the Broken Arrow Swag Shop.

    Some stores operate in limited sales windows, which means items are produced after the store closes. If this applies, production will begin once the store window ends.

    You will receive an order confirmation when your purchase is completed.

  • Orders may be delivered in one of the following ways:

    • Direct shipping to the address provided at checkout

    • School pickup through designated distribution events

    • Delivery through school administration or team organizers

    Delivery details will be provided during checkout and may vary depending on the specific store event.

  • Because many spirit wear items are custom printed or produced in limited runs, most items are non-returnable and non-exchangeable.

    However, if you receive an item that is:

    • Damaged

    • Defective

    • Incorrect

    Please contact customer support within 7 days of receiving your order, and we will work to resolve the issue.

    For more details, please see our Return Policy.

  • Please review sizing charts carefully before placing your order.

    Due to the custom production nature of many spirit wear items, we cannot exchange items for different sizes once production has begun.

  • If you need to change or cancel an order, please contact us as soon as possible after placing your order.

    Orders may not be modified once they have entered production.

  • Some products may be produced in limited quantities or limited production runs.

    If an item becomes unavailable after your order is placed, we will notify you and provide options such as:

    • A replacement item

    • Store credit

    • A refund

  • Most stores accept the following payment methods:

    • Major credit cards

    • Debit cards

    • Other online payment options available during checkout

    All payments are processed securely through our payment processing provider.

  • Yes. Payments are processed through secure third-party payment processors, and sensitive payment details such as full credit card numbers are not stored on our servers.

  • In most cases, no account is required. Customers can place orders as a guest by providing the necessary contact and shipping information during checkout.

  • If your order has not arrived within the expected delivery timeframe, please contact customer support and include your order number.

    We will work to investigate and resolve the issue.

  • If you need assistance with an order or have questions about the store, please contact:

    VARIABLE
    Email: orders@variable.marketing
    Please include your order number when contacting support to help us assist you more quickly.